Privacy Policy

1. Who We Are

Our website address is: https://feelthehealing.org.

Feel The Healing is an organization dedicated to perinatal support, health advocacy, and holistic therapies, based in Orlando, Florida, United States.

Our mission is to provide comprehensive support through Doula services, perinatal education, and complementary therapies such as Biomagnetic Pair Therapy, while respecting the privacy and dignity of every family.

For privacy-related inquiries, you may contact us at: info@feelthehealing.org.

2. What Personal Data We Collect and Why We Collect It

We collect information to provide you with our accompaniment services, therapies, and health insurance management. The data is classified as follows:

Identification and Contact Data

This includes your name, email address, phone number (including WhatsApp), and physical address. We collect this data when you complete our “Book Now” or “Verify Insurance” forms, or when you subscribe to our newsletter.

Protected Health Information (PHI) & Sensitive Data

Given that we offer health and wellness services, we may collect:

• Estimated due date and basic pregnancy history.
• Health insurance information (for coverage verification).
• Relevant health history for Biomagnetic Pair or Aromatherapy sessions.

Legal Basis: The collection of this data is necessary for the performance of a contract (providing the requested service). Regarding health data, collection is conducted under your explicit consent when requesting our services.

3. Comments

When visitors leave comments on the site (e.g., on blog posts), we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

Important Note: We strongly advise against posting sensitive medical or private information in the public comments section of the website.

4. Media

If you upload images to the website (e.g., for a testimonial), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

5. Contact Forms and Insurance Verification

When you use our contact forms or the insurance verification chat:

• We retain the submitted information for customer service and Case Management purposes.
• We use this information to contact your insurance provider only upon your request to verify benefits.
• We do not use the information submitted through these forms for marketing purposes without your express consent (such as opting in to our newsletter).

6. Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

7. Analytics

We use analytics services (such as Google Analytics) to understand how users interact with our site. These services collect data anonymously (such as visit duration or device type) and are not used to personally identify you without your knowledge.

8. Who We Share Your Data With

At Feel The Healing, confidentiality is our priority. We do not sell your personal data to third parties.

However, to provide our services, we may share strictly necessary information with:

1. Health Insurance Providers: Only when you request our insurance verification or billing services. We share the data necessary to process your claim or verify coverage.
2. Technology Service Providers: Platforms that assist our operations, such as web hosting, email marketing services (for newsletters), or appointment scheduling systems. All such providers are bound by confidentiality agreements.
3. Legal Requirements: If we are required by law (e.g., a court order in the US) to disclose information.

9. How Long We Retain Your Data

• Web Contact Data: Retained indefinitely while you maintain an active relationship with us or until you request its deletion.
• Health/Doula Records: If you become a client, your perinatal service and therapy records are retained for the duration required by Florida state laws and applicable federal regulations regarding health records (typically a minimum of 7 years).
• Comments: Comments and their metadata are retained indefinitely.

10. What Rights You Have Over Your Data

Whether you are located in the United States, Latin America, or Europe, we recognize your rights regarding your information:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: You may request the correction of any incomplete or inaccurate data.
• Erasure (Right to be Forgotten): You may request that we delete your personal data. This does not include any data we are obliged to keep for administrative, legal, or security purposes (specifically legal medical records).
• Objection: You may object to the processing of your data for marketing purposes.

To exercise any of these rights, please send an email to info@feelthehealing.org.

11. Where Your Data Is Sent

Our servers and primary operations are located in the United States.

If you are visiting us from outside the US (e.g., Latin America or Europe), please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your country of residence. By using our services, you consent to this transfer.

12. How We Protect Your Data

We take security very seriously. We implement industry-standard security measures to protect your data against unauthorized access, alteration, or destruction:

• SSL Encryption: All traffic on our website travels through a secure connection (HTTPS).
• Restricted Access: Only authorized personnel (such as Melissa Rodríguez and direct administrative assistants) have access to sensitive client information.
• Data Minimization: We only request the information strictly necessary to provide the service.

13. Additional Legal Information (Florida and Latin America)

• Florida Compliance (FIPA): We adhere to the Florida Information Protection Act (F.S. 501.171). We implement reasonable measures to protect the security of confidential personal information and comply with strict state notification requirements in the event of a security breach.
• Latin America (ARCO Rights): We respect the principles of Access, Rectification, Cancellation, and Opposition common in data protection laws of the region for our international visitors.

Data Breach Procedures

In the unlikely event of a security breach compromising your personal data, we will notify affected users and competent authorities within the established legal timeframes, taking immediate action to mitigate the impact.